M. Heravi-Karimooi, Somaye Javanmardnejad, N. Rejeh, Vahid Tabe, Fereshteh Rezaei
{"title":"伊朗伊拉姆市患者对Covid-19服务的满意度","authors":"M. Heravi-Karimooi, Somaye Javanmardnejad, N. Rejeh, Vahid Tabe, Fereshteh Rezaei","doi":"10.52547/payesh.21.4.355","DOIUrl":null,"url":null,"abstract":"Objective (s): This study was conducted in 2020-21 with the aim of determining the satisfaction of patients admitted to Corona Medical Center in Ila, Iran. Methods: This was a descriptive study that was conducted on 200 inpatients with covid-19 in medical centers in Ilam province, Iran from December 21, 2020 to March 21, 2021. The data was collected using a questionnaire including items on demographic information and disease symptoms and the Persian version of patient satisfaction index (PSI). The data was analyzed using SPSS-22 statistical software an independent t-test and one-way analysis of variance statistical methods. Results: The results showed that the mean score of patient satisfaction was 3.47 ± 0.34. Education (P = 0.02), length of hospital stay (P = 0.025), patient history of hospitalization (P = 0.01) and symptoms of Covid-19 such as chest pain (p=0.02) and gait disturbance (P = 0.001) showed significant relationships with patients’ satisfaction. The highest level of patient satisfaction was for patient education (3.70±0.56) and the lowest level of satisfaction was for trust (3.33±0.45). Conclusion: Patient satisfaction with the services provided in the hospital is considered a very important indicator for evaluating the quality of care and treatment services. Health status, personal characteristics and characteristics of the health system are factors related to patient satisfaction. © 2022, Iranian Institute for Health Sciences Research. All rights reserved.","PeriodicalId":235399,"journal":{"name":"Health Monitor Journal of the Iranian Institute for Health Sciences Research","volume":"45 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2022-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Patients' satisfaction with the services provided for Covid-19 in Ilam, Iran\",\"authors\":\"M. Heravi-Karimooi, Somaye Javanmardnejad, N. Rejeh, Vahid Tabe, Fereshteh Rezaei\",\"doi\":\"10.52547/payesh.21.4.355\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Objective (s): This study was conducted in 2020-21 with the aim of determining the satisfaction of patients admitted to Corona Medical Center in Ila, Iran. Methods: This was a descriptive study that was conducted on 200 inpatients with covid-19 in medical centers in Ilam province, Iran from December 21, 2020 to March 21, 2021. The data was collected using a questionnaire including items on demographic information and disease symptoms and the Persian version of patient satisfaction index (PSI). The data was analyzed using SPSS-22 statistical software an independent t-test and one-way analysis of variance statistical methods. Results: The results showed that the mean score of patient satisfaction was 3.47 ± 0.34. Education (P = 0.02), length of hospital stay (P = 0.025), patient history of hospitalization (P = 0.01) and symptoms of Covid-19 such as chest pain (p=0.02) and gait disturbance (P = 0.001) showed significant relationships with patients’ satisfaction. The highest level of patient satisfaction was for patient education (3.70±0.56) and the lowest level of satisfaction was for trust (3.33±0.45). Conclusion: Patient satisfaction with the services provided in the hospital is considered a very important indicator for evaluating the quality of care and treatment services. Health status, personal characteristics and characteristics of the health system are factors related to patient satisfaction. © 2022, Iranian Institute for Health Sciences Research. All rights reserved.\",\"PeriodicalId\":235399,\"journal\":{\"name\":\"Health Monitor Journal of the Iranian Institute for Health Sciences Research\",\"volume\":\"45 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2022-08-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Health Monitor Journal of the Iranian Institute for Health Sciences Research\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.52547/payesh.21.4.355\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Health Monitor Journal of the Iranian Institute for Health Sciences Research","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.52547/payesh.21.4.355","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Patients' satisfaction with the services provided for Covid-19 in Ilam, Iran
Objective (s): This study was conducted in 2020-21 with the aim of determining the satisfaction of patients admitted to Corona Medical Center in Ila, Iran. Methods: This was a descriptive study that was conducted on 200 inpatients with covid-19 in medical centers in Ilam province, Iran from December 21, 2020 to March 21, 2021. The data was collected using a questionnaire including items on demographic information and disease symptoms and the Persian version of patient satisfaction index (PSI). The data was analyzed using SPSS-22 statistical software an independent t-test and one-way analysis of variance statistical methods. Results: The results showed that the mean score of patient satisfaction was 3.47 ± 0.34. Education (P = 0.02), length of hospital stay (P = 0.025), patient history of hospitalization (P = 0.01) and symptoms of Covid-19 such as chest pain (p=0.02) and gait disturbance (P = 0.001) showed significant relationships with patients’ satisfaction. The highest level of patient satisfaction was for patient education (3.70±0.56) and the lowest level of satisfaction was for trust (3.33±0.45). Conclusion: Patient satisfaction with the services provided in the hospital is considered a very important indicator for evaluating the quality of care and treatment services. Health status, personal characteristics and characteristics of the health system are factors related to patient satisfaction. © 2022, Iranian Institute for Health Sciences Research. All rights reserved.