电子口碑、企业声誉与购买意愿的模型关系研究

Y. Li, Fei Zhou, Hao Zhang
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摘要

随着服务经济和体验经济时代的到来,互联网成为了产品交流和口碑传播的主要平台。本文对网上口碑、企业声誉与购买意愿之间的关系进行了梳理。提出了E-WOM之间的关系模型。企业的声誉? ?信任? ?互动机制与购买意愿。即企业声誉在网络口碑与购买意愿的关系中起中介作用,而信任与购买意愿之间的交互机制起调节作用。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
A Relationship on the Model among E-WOM, Corporate Reputation and Purchase Intention
With the service economy and experience economy era, the Internet became the main platform for exchange of views on product and word of mouth. This paper sorts out previous researches on the E-WOM, corporate reputation and the relationship between purchase intention. Put forward the model of the relationship among the E-WOM???Corporate's reputation???Trust???Interaction mechanisms and purchase intention. Namely, Corporate's reputation play an intermediary role in the Relationship between E-WOM and Purchase intention, while the interaction mechanism is between trust and purchase intentions play a regulatory role.
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