基于技术接受模型的国有银行手机银行客户兴趣分析

Ibnu Haris Nasution, R. Rahmat
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引用次数: 0

摘要

银行业务的发展不再仅仅以安全可靠的服务为口号,而是能够根据客户的需求提供量身定制的服务,客户的需求随着科技和生活方式的发展而发展。银行开发的一种服务形式是网上银行服务。网上银行是客户可以在家中、营业地点或不在真实银行所在地(分行)的其他地点通过计算机、手机、家庭电话等通信媒介进行的一种银行交易服务。抽样采用技术抽样,即基于抽样比例公式的偶然抽样。收集资料包括观察、发放问卷和文献研究。本研究的目的是通过技术接受模型来确定使用BUMN银行移动银行服务的兴趣。本研究采用的是一种定量方法,总样本为100名受访者,分析结果显示变量感知有用性对态度有显著影响,偏最小二乘法(PLS)分析显示感知易用性变量对态度有显著影响,偏最小二乘法(PLS)分析显示感知有用性变量对使用手机银行的兴趣有显著影响
本文章由计算机程序翻译,如有差异,请以英文原文为准。
ANALYSIS OF CUSTOMER INTEREST USING SOE BANK MOBILE BANKING WITH TECHNOLOGY ACCEPTANCE MODELS
The development of banking services is no longer only with the slogan of safe and reliable services, but also being able to provide services tailored to the needs of customers who have developed in line with developments in technology and lifestyle. One form of service developed by banks is online banking services. Online banking is a banking transaction service that can be carried out by customers either from home, place of business or in other locations that are not in a real bank location (branch offices) by using communication media such as computers, cell phones and home phones. Sampling by technique sampling that is accidental sampling based on the formula Sampling proportion . For collection data includes observation, distribution of questionnaires and literature study. The purpose of this study was to determine the interest in using the Mobile Banking services of BUMN Banks with the Technology Acceptance Model. Approach study Which used in this study is a quantitative approach with a total sample of 100 respondents with the results of the analysis showing that the variable Perceived Usefulness has a significant effect on Attitude, Partial Least Square (PLS) analysis shows that Perceived Ease of Use variable has a significant effect on Attitude, Partial Least Square (PLS) analysis shows that Perceived Usefulness variable has a significant effect on Interest in using mobile banking
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