Rafael Solaiza Olachea, Rodolfo Martinez Gutierrez, Efren Plata Casas, Alfonso Alvarez Juan
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Administration of Operations and Quality Systems with Social
Responsibility in Customs Agency
In the foreign trade sector, customs agencies assume legal compliance
challenges, objectives, and customer service goals that they must monitor
through KPIs, to strengthen operations management, the QHS methodology is
used to develop diagnostic and proposal mechanisms to develop models of
quality management systems, risk, and social responsibility. Business
philosophy, talent management, teamwork and senior management leadership are
success factors for business growth.
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