Analysis of improvement of Transjakarta operational performance during the Covid-19 pandemic (case study: Corridor IX Pinang Ranti - Pluit)

This study discusses the operational performance of Transjakarta Corridor IX during pandemic. The purpose of this paper is to ensure that the busses can serve the needs of the society. The analysis uses survey data in the morning and evening peak hours. The factors used to analyze the performance of Transjakarta corridor IX are: circulation time, headway, and load factor using parameters from the Direktorat Jenderal Perhubungan Darat (2002) to determine whether the service levels are good or not. The results of the analysis show that the circulation time is classified as good for 2 hours 36 minutes, the dwell time is also classified as good for 4 minutes 24 seconds, the headway is classified as good with a time of between 9 minutes 15 seconds, then the load factor is classified as good with an average of 56.83% but there are significant excess load factor on the second bus on Thursday on the Pluit-Pinang Ranti route, and the level of availability required of 30 busses during circulation time. Then a redesign was made to improve the load factor that did not meet the parameters. The design was made by reducing the accumulated number of passengers by 50% and shortening the headway by 50% so that 19 busses were needed to carry passengers to comply with regulations. © 2023 Author(s).