Engineering quality improvement programme

Highlights the need for engineers who design vehicles to work simultaneously with engineers who manufacture these vehicles in order to improve product quality. Discusses the advantages of changing the emphasis of the total engineering process from one which concentrates on problem identification and resolution to one which focuses on meeting and exceeding customer expectations. Identifies behavioural and technical skills which support an engineering process which reflects these two key attributes and a training programme in these skills outlined. Considers the structure of the training programme and emphasizes the complementary nature of the behavioural and the technical skills and their relationships. Includes a case study on the application of engineering quality improvement programme methodologies in the design of experiments.