Designing a gamification for monitoring Surabaya City development

The City hall of Surabaya has a website that allows Surabaya citizen to write a proposal of Surabaya development. This websites also give information to the citizen about response of government toward the proposals which are uploaded by citizen. However, the status of the proposals cannot be monitored by citizen using the website. Therefore, a web application Monitoring dan Visualisasi Musrenbang or called Monvis-Musrenbang is developed to facilitate a citizen in terms of monitoring and tracking their proposals. The more citizen participate in giving feedback, the more accurate the information are. The web application should increase and maintain the citizen activity in giving the feedback. Thus, a gamification is implemented over the web application. The gamification system is designed based on User-centered approach. A user earn points after doing an activity or completing an event. The activity and event are formulated clearly in this paper. A group of people are asked to do set of activities before and after the gamification implementation. The evaluation results reveal that the gamification design can stimulate a citizen to do an activity without changing his motivation.