The Program of Formation of Emotional Stability of Personnel in the Hospitality Industry

The topic of emotional stability forms a topical theoretical and practical problem. It becomes the subject of the study of psychophysiology, pedagogy, philosophy and social sciences, both domestic and world experts are engaged in it, therefore, the problem can be considered interdisciplinary. Special attention is paid to the emotional stability of the personnel of the enterprises of the hospitality industry as a polysystemic property of character, which is characterized by emotional balance. The purpose of this study is to study the emergence of emotional stability among workers in the hospitality industry. In order to carry out the work, both general scientific and psychological methods were used. Among the theoretical ones – the study of references on this topic, collection of abstracts, classification of information. Empirical methods include observation, talking, filling out questionnaires, putting down expert assessments and conducting tests. Using the SPSS 13.0 program on the Windows operating system, it was possible to conduct a comparative, quantitative and qualitative analysis. The latter were used to collect relevant information about the level of emotional stability and connection with other personality traits. The effectiveness of the applied program was also confirmed by exploiting the unique author's program for assessing the emotional stability. Using the program, the subject will be able to block those factors that reduce stability and reinforce it with appropriate