Are Computers Boosting Productivity?: A Test of the Paradox in State Governments

ARE COMPUTERS ARE COMPUTERS BOOSTING PRODUCTIVITY?: BOOSTING PRODUCTIVITY?: CENTER FOR RESEARCH ON INFORMATION TECHNOLOGY AND ORGANIZATIONS University of California, Irvine 3200 Berkeley Place Irvine, California 92697-4650 AUTHORS: Geunjoo Lee Korea Institute of Public Administration 701 Yeoksam -1dong, Gangnam -gu Seoul 135-081, Korea Phone: 82-2-565-6853 Fax: 82-2-564-2158 glee@www.kipa.re.kr and James L. Perry School of Public and Environmental Affairs Indiana University, Bloomington 47405 Phone: 812-855-5971 Fax: 812-855-7802 perry@indiana.edu A TEST OF THE PARADOX IN STATE GOVERNMENTS OCTOBER 1999 Acknowledgement: This research has been supported by grants from the CISE/IIS/CSS Division of the U.S. National Science Foundation and the NSF Industry/University Cooperative Research Center (CISE/EEC) to the Center for Research on Information Technology and Organizations (CRITO) at the University of California, Irvine. Industry sponsors include: ATL Products, the Boeing Company, Bristol-Myers Squibb, Canon Information Systems, IBM, Nortel Networks, Rockwell International, Microsoft, Seagate Technology, Sun Microsystems, and Systems Management Specialists (SMS).