Critical Success Factors for Project Tracking Software Implementation: A Case Study at a Banking Company in Indonesia

In today’s business environment, location is not an obstacle anymore. Teams can work virtually and collaboratively with ease using web-based project tracking software. As a result of computer technology and information flow advances, companies are moving to new project management tools, improved project governance, and increased stakeholder engagement. To keep its competitiveness and ability to deliver products on schedule, one of the Bank in Indonesia adopted Jira Atlassian as project tracking software to replace the previous in-house system which is called e-SDLC (electronic Software Development Life Cycle) that can monitor and track project status. But it did not go well and faced obstacles at the beginning of implementation. This study aims to find and evaluate the Critical Success Factors (CSF) for project tracking software implementation in one of Indonesia banking company. From previous research, there are identified challenges and obstacles when applying project management tools which are governance, adoption process, technology & knowledge, and stakeholders. From this research, we identified 4 keys criteria, namely people, process, organization, and technical as CSF (ordered from the most important criteria using analytical hierarchy process-AHP). The findings of this study could help company increasing the success probability in implementing project tracking software.