An Aerial Glimpse of Workplace Deviance in Indian Service Industry

Employee deviance is now a grave issue for organizations across the globe. Organizations are losing a crown of their wealth and goodwill due to their failure in containment of deviance prevalent in their premises and this unethical behavior seems to be increasing exponentially day by day. Indian culture and values inculcates its citizen with morality and ethics yet surprisingly Indian service industry is not entirely immune from such unethical behavior. Every organization irrespective of its size, structure, location and operations is contaminated with unethical practices to some extent. This study attempts to identify the various kinds of deviant behavior pervasive in Indian service cluster and whether the demographic variables have any role in indulgence in such behaviors. For the purpose of same a literature review on current and earlier researches on same and similar areas was conducted followed by the designing of a self-report questionnaire, its distribution, collection and its empirical analysis. Data from 156 service sector employees was gathered and tests like Mann-Whitney test and Kruskal-Wallis test were employed to test the proposed hypotheses. The paper rests with note on existing deviant behavior and some very basic remedial steps to contain it.