Sistem Informasi Buku Pelaut Dalam Pelayanan Publik di Bidang Kepelautan

The seaman's book information system is a device for storing, operating, or processing data or documents of a seaman to become a seaman's book which contains all the track records of the owner of the seafarer while sailing and is authorized by authorized government officials and functions as an official state document in it. There is a seafarer's physical identity. This study aims to describe the services and obstacles to making seafarers' books available online at the Lhokseumawe Class IV Port Authority and Harbormaster Office, Indonesia. This study employs a descriptive qualitative research method and techniques to obtain data through observation, interviews, and documentation. This study used six informants who were determined purposively, consisting of the Head of Class IV Lhokseumawe were Port Authority and Harbormaster Office and their staff and some of the applicants for the seaman's book. The results showed that the Seaman's Book Information System in Public Services in the Maritime Sector at the Class IV Lhokseumawe Port Authority and Harbormaster Office was adequate or effective. So far, in managing documents for making seafarers' books online, the service is faster and easier to access again in case there is a loss of seafarers' books compared to before the existence of an online seaman's book information system. Obstacles in the Seaman's Book Information System in factory services in the management sector at the Lhokseumawe Class IV Port Authority and Harbormaster Office include internet connection and a lack of real socialization.