EFFECTIVENESS OF ROUTE LICENSE ONLINE SERVICES IN PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (PMPTSP) OFFICE WEST JAVA

Route licence online is a service in DPMPTSP West Java to increase public service in transportation. But there are still problems in licence online services. Such as applicants who prefer services manually compared to online. The results showed that the effectiveness of route licence online in DPMPTSP West Java was seen as ineffective because infrastructure was still lacking, costs were still limited and human resources with special expertise in the computer field were still few. The production process has not been effective due to lack of communication so the public response is low, socialization media needs to be addressed. Judging from the results it is effective because the apparatus serves well, friendly so that the community is satisfied. In productivity, it has not been effective because it is seen from the level of education, the apparatus with educational background in the computer field is still small. Keywords: effectiveness, route permit online services.