Business Process Analysis and Modeling Using the Business Process Improvement Framework at the Internal Quality Assurance STMIK STIKOM Indonesia

STMIK STIKOM Indonesia is a college that organizes two study programs namely Informatics Engineering and Computer Systems. STIKI Indonesia has set SPMI in accordance with the PPEPP cycle. To ensure that SPMI can run as stipulated, the monitoring process is carried out with an Internal Quality Audit (AMI) facilitated by the STIKI Indonesia Internal Quality Assurance Institute (LPMI). Repeated business processes cause delays in obtaining the results of AMI's recapitulation, even though the results of the recapitulation are urgently needed as a report in the Senate Meeting to be evaluated as an effort to improve quality management at STMIK STIKOM Indonesia. Therefore the business process model that runs on the implementation of the Internal Quality Audit of STMIK STIKOM Indonesia will further be identified the existing problems and be analyzed and corrected. Business Process Improvement (BPI) is an approach or method that the writer will use to improve existing business processes at the AMI stage. BPI aims to improve business processes and ensure that issues in an organization's business processes are handled properly. Business process modeling that will be used is Business Process Model and Notation (BPMN) which is a tool to describe or model business process diagrams based on flowchart techniques, arranged to create graphical models of business operations where there are activities and flow controls that define work order