Policymakers' perspective towards e-Gov success: A potent technology for attaining Good Governance in Pakistan

This techno-policy paper presents the policymakers' perspective towards the relative importance of the critical success factors (CSFs) that are paramount for the e-Government (e-Gov) success in Pakistan. We proposed a novel policy framework for the e-Gov success in Pakistan by deploying the CSFs and Analytic Hierarchy Process (AHP) approach. We conducted an official survey of all the policymakers and stakeholders, who are engaged in consulting, developing, implementing, promoting, and using the e-Gov programs in Pakistan. The empirical results indicate that the CSFs main-categories: Governance, Management, and Resources are relatively more important than the Socio-Economics. Further, the CSFs sub-categories: Political, Managerial, Legislative, Non-Technical, and Technical are relatively more important than Social, Economic, and Scope. Finally, the CSFs: Political Stability, Managerial Strategy, ICT Policies, Funding, Portal Technology, Education & Skills, Cost, and Autonomy are the most important factors to achieve their respective CSFs sub-categories, which ultimately affect the e-Gov success in Pakistan. This empirical study presents valuable policy implications and recommendations to the GOP, its policymakers and stakeholders - who are striving hard for the e-Gov success in Pakistan since 2000. Our study can pave the way forward to attain the Good Governance in Pakistan.