{"title":"看到你看到我:刻板印象和耻辱放大效应。","authors":"Sven Mikolon, Glen E. Kreiner, J. Wieseke","doi":"10.1037/apl0000060","DOIUrl":null,"url":null,"abstract":"[Correction Notice: An Erratum for this article was reported in Vol 101(5) of Journal of Applied Psychology (see record 2016-21000-001). In the article, Table 2 contained a production-related formatting error. Values from column 11 onward were shifted upwards in the table. All versions of this article have been corrected.] Despite an increased interest in the phenomenon of stigma in organizations, we know very little about the interactions between those who are stigmatized and those who stigmatize them. Integrating both the perceptions of the stigmatized worker and the stigmatizing customer into one model, the present study addresses this gap. It examines the role of stereotypes held by customers of stigmatized organizations and metastereotypes held by the stigmatized workers themselves (i.e., their shared beliefs of the stereotypes customers associate with them) in frontline exchanges. To do so, data regarding frontline workers (vendors) of homeless-advocate newspapers from 3 different sources (vendors, customers, trained observers) were gathered. Multilevel path-analytic hypotheses tests reveal (a) how frontline workers' prototypicality for a stigmatized organization renders salient a stigma within frontline interactions and (b) how stereotypes by customers and metastereotypes by frontline workers interact with each other in such contacts. The results support a hypothesized interaction between frontline workers' metastereotypes and customers' stereotypes-what we call the \"stigma magnification effect\". The study also derives important practical implications by linking stigma to frontline workers' discretionary financial gains. (PsycINFO Database Record","PeriodicalId":169654,"journal":{"name":"The Journal of applied psychology","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2016-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"17","resultStr":"{\"title\":\"Seeing you seeing me: Stereotypes and the stigma magnification effect.\",\"authors\":\"Sven Mikolon, Glen E. Kreiner, J. Wieseke\",\"doi\":\"10.1037/apl0000060\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"[Correction Notice: An Erratum for this article was reported in Vol 101(5) of Journal of Applied Psychology (see record 2016-21000-001). In the article, Table 2 contained a production-related formatting error. Values from column 11 onward were shifted upwards in the table. All versions of this article have been corrected.] Despite an increased interest in the phenomenon of stigma in organizations, we know very little about the interactions between those who are stigmatized and those who stigmatize them. Integrating both the perceptions of the stigmatized worker and the stigmatizing customer into one model, the present study addresses this gap. It examines the role of stereotypes held by customers of stigmatized organizations and metastereotypes held by the stigmatized workers themselves (i.e., their shared beliefs of the stereotypes customers associate with them) in frontline exchanges. To do so, data regarding frontline workers (vendors) of homeless-advocate newspapers from 3 different sources (vendors, customers, trained observers) were gathered. Multilevel path-analytic hypotheses tests reveal (a) how frontline workers' prototypicality for a stigmatized organization renders salient a stigma within frontline interactions and (b) how stereotypes by customers and metastereotypes by frontline workers interact with each other in such contacts. The results support a hypothesized interaction between frontline workers' metastereotypes and customers' stereotypes-what we call the \\\"stigma magnification effect\\\". The study also derives important practical implications by linking stigma to frontline workers' discretionary financial gains. 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引用次数: 17
摘要
[更正通知:本文的勘误报告于Journal of Applied Psychology (Journal of Applied Psychology)第101卷第5期(见record 2016-21000-001)。]在本文中,表2包含一个与生产相关的格式化错误。从第11列开始的值在表中向上移动。本文的所有版本都已更正。尽管人们对组织中的污名现象越来越感兴趣,但我们对污名者和污名者之间的互动知之甚少。将被污名化的员工和被污名化的客户的看法整合到一个模型中,本研究解决了这一差距。它考察了被污名化组织的客户持有的刻板印象和被污名化的工人自己持有的元刻板印象(即他们对客户与他们联系的刻板印象的共同信念)在一线交流中的作用。为此,收集了来自3个不同来源(供应商、客户、训练有素的观察员)的关于流浪宣传报纸的一线工作人员(摊贩)的数据。多层次路径分析假设检验揭示了(a)一线员工对被污名化组织的原型性如何在一线互动中突出污名化,以及(b)客户的刻板印象和一线员工的元刻板印象如何在这种接触中相互作用。研究结果支持了一线员工的刻板印象和顾客的刻板印象之间相互作用的假设——我们称之为“耻辱放大效应”。该研究还通过将耻辱与一线工人的可自由支配的经济收益联系起来,得出了重要的实际意义。(PsycINFO数据库记录
Seeing you seeing me: Stereotypes and the stigma magnification effect.
[Correction Notice: An Erratum for this article was reported in Vol 101(5) of Journal of Applied Psychology (see record 2016-21000-001). In the article, Table 2 contained a production-related formatting error. Values from column 11 onward were shifted upwards in the table. All versions of this article have been corrected.] Despite an increased interest in the phenomenon of stigma in organizations, we know very little about the interactions between those who are stigmatized and those who stigmatize them. Integrating both the perceptions of the stigmatized worker and the stigmatizing customer into one model, the present study addresses this gap. It examines the role of stereotypes held by customers of stigmatized organizations and metastereotypes held by the stigmatized workers themselves (i.e., their shared beliefs of the stereotypes customers associate with them) in frontline exchanges. To do so, data regarding frontline workers (vendors) of homeless-advocate newspapers from 3 different sources (vendors, customers, trained observers) were gathered. Multilevel path-analytic hypotheses tests reveal (a) how frontline workers' prototypicality for a stigmatized organization renders salient a stigma within frontline interactions and (b) how stereotypes by customers and metastereotypes by frontline workers interact with each other in such contacts. The results support a hypothesized interaction between frontline workers' metastereotypes and customers' stereotypes-what we call the "stigma magnification effect". The study also derives important practical implications by linking stigma to frontline workers' discretionary financial gains. (PsycINFO Database Record