导师制在ERP系统中的调节作用

Su-Tzu Hsieh
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引用次数: 0

摘要

企业资源规划实施失败,ERP系统对组织来说可能是一场灾难,因为ERP系统的费用是天价。此外,熟悉ERP系统的用户需要具有详尽的业务知识,以分析业务操作流程,诊断和解决业务问题。这些复杂的业务分析、诊断和问题解决可能需要指导,而不是特定技能的培训。然而,只有非常有限的研究涉及指导对ERP系统实施的影响。本文认为,指导在影响用户感知有用性、满意度和继续使用意愿方面具有重要的调节作用。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Moderating Effects of Mentoring in ERP Systems
A failure implementation of enterprise resource planning, ERP System can be a disaster for organizations, as the fee of a ERP system is sky-high. Furthermore, a familiar user of an ERP system is required an exhaustive business knowledge to analysis business operation flows to diagnose and solve business problems. These complex business analysis, diagnose and issues solving may require mentoring rather than training of a particular skill. There is, however, only very limited research addresses to the effects of mentoring on ERP system implementation. This paper argues that mentoring can play an important role of moderating in affecting user's perceived usefulness, satisfaction and intention to continue use.
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