ICT capabilities within a Portuguese higher education institution: the case of iscsp, ULisboa

This paper presents a real case of public innovation project - an eGovernment project in the area of Higher Education- where reformation and transformation of school bureaucracy was implemented. Innovative ICT capabilities were introduced in ISCSP within a planned, motivated and controlled environment where leadership styles and management practices are focused on business succes. This is a real experience of an eGovernement transformation program where business "is doing more with less". We describe the adoption and diffusion model used in this transformation program. This succesful approach may model other eGovernement projects.