Mejora de conocimientos y satisfacción en una acción formativa sobre el servicio de dispensación de medicamentos

Introduction and objective. To evaluate the improvement of students’ knowledge, skills, and satisfaction in a course on dispensation service. Material and methods. Design: quasi-experimental study (before/after) with educational intervention. Participants: Pontevedra community pharmacists. Seven editions (October 2018-October 2019). Educational intervention: hybrid-learning course 26-hour e-learning + 6-hour workshop with case simulations and training by role-playing. Assessment: the first two levels of Kirkpatrik were evaluated: reaction (satisfaction) and competence (knowledge/clinical performance). Questionnaire with 20 questions and 4 case studies. A Likert-type questionnaire with 12 questions was used to assess satisfaction. Qualitative data are expressed as percentages and quantitative data are expressed as average (SD). Results. 114 students, 78% female, 39 years (average age), 77% relief pharmacists. Knowledge: average percentage of correct questionnaire answers per participant at the beginning 44.5% (SD-14.1%), at the end 69.3% (SD-16.8%), (p < 0,0001). Case-study results: average percentage of correct answers increased from 73.2% (SD-9.8%) at the beginning to 85.6% (SD-7.0%) at the end (p < 0.0001). Satisfaction: average satisfaction rating of 3.5/4 (SD-0.12); equivalent to 87.2% (SD-3.1%). Best-rated question: ‘The knowledge level of the subject taught by the speakers was good’: 3.7. Less valued: ‘The conditions of the premises and audiovisual material seemed suitable to me’: 3.3. Conclusions. The course has managed to improve the knowledge and skills of the students, which, together with the satisfaction obtained, can have an effective influence on their professional exercise.