Modeling operational model of data governance in government: Case study: Government agency X in Jakarta

Data became a major need in current society as the data must be accurate and valid. However, the organization usually faces data problem, such as data duplication, inaccuracy, incomplete, invalid, unavailability, etc. These problems have occurred at a government agency X in Jakarta, which one of its main tasks is serving society through providing public information. The organizations need to perform data governance activities. They need to establish appropriate operational model which determined what the roles and responsibilities for activities of data governance. It will be established who person act the role. The modeling approach used in sequential stages which described as follows, the study of best practices regarding operational model of data governance, analyze organizational structure, analyze business processes, human resources, and mapping out data governance activity. The results of this research are proposed operational model of data governance, roles and responsibility in accordance with the organization.