S. Sumardi, Armin Armin, H. Hasniati, Nur Indrayati, N. Indar
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Quality of Population Administration Services in Makassar, Indonesia
This article analyzes and seeks to measure the quality of population administration services at the Makassar City Population and Civil Registry Office. The indicators used in this study refer to the van Meter and van Horn models using three indicators: policy interpretation, organization, program implementation. thus causing long service queues every day, especially at the check/verification counter for the administrative file completeness requirements
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