Document Processing Architecture for Interoperable Administrative Services

Nowadays we encounter an increasing need for electronic services that spans all over the services' taxonomy. E-services ease access to processes and resources that have implied a lot of administrative burden in the past. One of the most bureaucratic and conservative service areas is the administrative field. Our paper focuses on the solutions that we have developed in order to achieve the interoperability goals for pan-European administrative services based on existing PSCs (Point of Single Contact) developed in each EU country. The solution is based on a common specification that defines a layer that integrates the European administrative services on top of the functionality of the existing PSCs. The paper focuses the document model, a issue that determines the interoperability degree of the system.