善治和领导作为提供优质服务的刺激因素:以约翰内斯堡市为例

Madidimalo Richard Moila
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引用次数: 0

摘要

作为提供优质和可持续服务的刺激因素,善治和善领导已成为南非市政当局管理和领导方式中的严重问题。虽然本文采用约翰内斯堡市作为案例研究,但它也使用社会契约理论来评估良好的治理和良好的领导作为优质服务提供的刺激。研究人员进行了结构化的面对面访谈,并查阅了文件以收集数据。为了获得主要材料,对民选、官僚、市政工会和社区领导人以及居民进行了采访。二手数据是通过审查有关良好治理和良好领导的相关文件获得的。研究发现,市政领导人蔑视和破坏法治,表现出冷漠、不道德和不诚实的领导品质,因此未能为居民提供高质量和可持续的服务。市政领导人没有利用以社会契约的形式授予他们的权力来促进负责任和良好的领导,而是利用它来破坏良好的治理,否则这些治理可能会产生他们在理事会中所代表的居民所期望的负责任和道德行为。在确认社会契约理论在这里应用的适当性时,结果表明,市政领导人没有达到良好治理和良好领导的理想,也没有符合良好治理和良好领导的品质,因为他们没有定期咨询、倾听或保持与当地人民的关系,这样做削弱了他们自己在地方一级加强民主的能力。最终,市政领导人没有动员或影响社区成员参与规划和执行预算项目和方案,以满足当地的需要。本研究的意义在于分析了良好的治理和良好的领导作为市政当局提供优质和可持续服务的刺激因素,同时为市政领导人如何实践良好的治理和良好的领导来实施优质和可持续的服务提供提供了信息和指导方针。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Good Governance and Leadership as Stimuli for Quality Service Delivery: The Case of the City of Johannesburg Metropolitan Municipality
Good governance and good leadership as stimuli for quality and sustainable service delivery have become serious concerns in the way municipalities in South Africa are managed and led. Whilst this article employs the City of Johannesburg as a case study, it also uses social contract theory to evaluate good governance and good leadership as stimuli for quality service delivery. The researcher conducted structured face-to-face interviews and reviewed documents to collect data. To obtain primary material, elected, bureaucratic, municipal trade union and community leaders, as well as residents, were interviewed. Secondary data was obtained by reviewing relevant documents on good governance and good leadership. The study found that municipal leaders defied and undermined the rule of law and displayed uncaring, unethical and dishonest leadership qualities, thereby failing to deliver quality and sustainable services to residents. Instead of using the authority ceded to them in the form of a social contract to facilitate accountable and good leadership, municipal leaders used it to undermine good governance that could have otherwise yielded the accountability and ethical conduct expected of them by the residents whom they represent in the council. In confirming the appropriateness of the application of social contract theory here, the results showed that municipal leaders did not live up to the ideals of, and failed to conform to, qualities of good governance and good leadership, as they did not consult, listen to, or maintain relationships with the local people on a regular basis, and in so doing, undermined their own ability to enhance democracy at the local level. Eventually, municipal leaders did not mobilise or influence community members to become involved in the planning and implementation of budgeted projects and programmes to meet local needs. The significance of this study lies in its analysis of good governance and good leadership as stimuli for quality and sustainable service delivery in municipalities, while generating information and guidelines on how municipal leaders can practise good governance and good leadership to implement quality and sustainable service delivery.
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