{"title":"一对一电子商务:谁才是那个人?","authors":"J. Blom, A. Monk","doi":"10.1145/634067.634269","DOIUrl":null,"url":null,"abstract":"Personalization, the system knowing about you, can be distinguished from personification, the degree to which the system projects itself as being human. In this experiment personalization is crossed with personification to create four interfaces to a fictional e-commerce system. The effect of personalization on subjective ratings of workload and engagement depended on whether the system projected itself as human or machine.","PeriodicalId":351792,"journal":{"name":"CHI '01 Extended Abstracts on Human Factors in Computing Systems","volume":"22 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2001-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"25","resultStr":"{\"title\":\"One-to-one e-commerce: who's the one?\",\"authors\":\"J. Blom, A. Monk\",\"doi\":\"10.1145/634067.634269\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Personalization, the system knowing about you, can be distinguished from personification, the degree to which the system projects itself as being human. In this experiment personalization is crossed with personification to create four interfaces to a fictional e-commerce system. The effect of personalization on subjective ratings of workload and engagement depended on whether the system projected itself as human or machine.\",\"PeriodicalId\":351792,\"journal\":{\"name\":\"CHI '01 Extended Abstracts on Human Factors in Computing Systems\",\"volume\":\"22 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2001-03-31\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"25\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"CHI '01 Extended Abstracts on Human Factors in Computing Systems\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/634067.634269\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"CHI '01 Extended Abstracts on Human Factors in Computing Systems","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/634067.634269","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Personalization, the system knowing about you, can be distinguished from personification, the degree to which the system projects itself as being human. In this experiment personalization is crossed with personification to create four interfaces to a fictional e-commerce system. The effect of personalization on subjective ratings of workload and engagement depended on whether the system projected itself as human or machine.
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