Oz's Fitting Room: Fashion Coordination Support System by Digital Signage and Human-driven Virtual Agent

In this paper, we present the concepts, design guidelines, and implementation details of Oz's fitting room, a novel virtual fashion fitting system where a professional stylist proposes coordination and fitting garments virtually through a display, from behind a wall or remote location with a voice changer, so that the customer has the feeling of being advised by a virtual agent. We aim to remove the psychological barrier when the customer talks face-to-face with the store staff, while having the staff remain behind-the-scene to provide their expert knowledge.