Adoption of E-Government Services in Turkey

Owing to the rapid global growth in the internet and information technology, many governments around the world have transformed their services from the traditional services to electronic means. The purpose of this paper is to investigate the factors that enable end-user adoption of e-government services in Turkey. E-government web portal service level and service quality are critical factors that determine user’s adoption and continuance use. A research model is proposed and tested using data based on a sample of 242 individual e-government web portal users in Turkey. Results show that perceived usefulness and user satisfaction affects user’s adoption and continuance intention. Implications based on the findings of the study are discussed in term of egovernment web portal implementation.