雅加达地区英语在线学习网站质量对用户满意度的影响

2017 International Conference on Information Management and Technology (ICIMTech) Pub Date : 2017-11-15 DOI:10.1109/ICIMTECH.2017.8273551

Tjie Lianawati Christian, D. Jaya, Rulyna

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引用次数: 5

摘要

本研究的目的是分析一个英语在线学习网站的质量，包括信息质量、可用性和服务交互质量对客户满意度的影响。本研究采用的方法包括文献研究、直接观察网站和使用WebQual 4.0对100名受访者进行调查。采用多元回归检验来衡量信息质量、可用性和服务交互质量对用户满意度的影响。结果表明，信息质量、可用性和服务质量交互对顾客满意度有正向影响，且具有高度的相关关系。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Impact of English online learning website quality to user satisfaction in Jakarta

Objective of the study is to analyze quality of one of English online learning website which consists of quality of information, usability and quality of service interaction that influence customer satisfaction. The methodology used in this study consists of literature study, direct observation of website and survey 100 respondents by using WebQual 4.0. Multiple regression tests were used to measure influence of quality of information, usability and quality of service interaction to user satisfaction. Result show that quality of information, usability and quality of service interaction positively influence customer satisfaction with high degree of correlation relationship.

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来源期刊

2017 International Conference on Information Management and Technology (ICIMTech)

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