An Evaluation of Visitor Facilities and the Visitor Perceptions of the National Zoological Gardens in South Africa

The future existence of zoological institutions is in a precarious state. Zoos are viewed by some people as cruel and redundant, whilst others are of the opinion that zoological institutions are the last hope and haven for the survival of animal species facing the everincreasing risk of extinction. The study measured a series of key indicators as prescribed by the appropriate standards relating to visitor facilities and public safety. This study also investigated and evaluated users’ perceptions and attitudes towards the National Zoological Gardens of South Africa, with particular reference to visitor facilities and satisfaction. The visitors also evaluated the importance of various aspects in relation to the primary roles and objectives zoological institutions claim to playThe study further strives to provides recommendations to mitigate problem areas in order to obtain higher visitor satisfaction amongst users. The satisfaction of visitors could potentially attractnonusers to visit the National Zoological Gardens of South Africa thereby contributing to the long-term economic sustainability and survival of zoological institutions.