QUALITY TOOLS FOR REDUCING THE AVERAGE SERVICE TIME OF NON-SCHEDULED OCCURRENCES IN AN ELECTRIC POWER DISTRIBUTOR

One way of monitoring the performance of quality management in information and communication is through indicators, which allow the evaluation of the quality of a broad way and the management of the organization. The use of quality indicators facilitates the monitoring of the performance of this management, and allows identification of the need for improvements. This study proposes to analyze the quality indicator of the Average Service Time (TMA) in the operating sector, in an electric energy distributor in Juazeiro do Norte CE, based on the use of the basic quality tools, to elaborate a proposal for XXXVIII ENCONTRO NACIONAL DE ENGENHARIA DE PRODUCAO “A Engenharia de Produção e suas contribuições para o desenvolvimento do Brasil”