Software process improvement experience in the DP/MIS function

This experience report outlines Corning Inc.'s experience in successfully using software process assessment as part of their Information Service Division's software process improvement program. Improvement actions executed as indicated and prioritized by our self-assessment findings resulted in largely eliminating the cost and schedule overruns on projects in ISD's Systems Engineering Group. This paper describes the ISD process improvement initiative; a summary of our observations and the key lessons we learned concludes the paper.<>