Organizational interventions to build the ERP business process analyst: the 4I framework perspective

Enterprise Resource Planning (ERP) implementations are increasing in most countries in the African continent and in Kenya in particular. Large, medium and small businesses in the country are making significant investments in these enterprise system (ES) implementations. This has given rise to the need for new roles within ES environments, most notably the Business Process Analyst (BPA). The BPA plays a critical role in understanding business processes of the organization. This is a critical requirement for any ES implementation. In this regard, the BPA competence requirements to implement and manage these ES implementations are not clear yet. More so, there is a lack of clarity regarding the interventions and interactions required to build critical competencies in entry level BPAs enabling them to move towards becoming fully fledged and experienced BPAs. To address this gap, this qualitative study focusing on the Kenyan context, utilizes the 4I framework of organizational learning to describe interventions and interactions that organizations use to build the required BPA competencies.