{"title":"顾客参与如何影响电子感知服务质量?——一项探索性研究","authors":"Tongqian Xu, Xuan Zhao","doi":"10.1109/ICMSS.2010.5577086","DOIUrl":null,"url":null,"abstract":"Employing survey method on internet consumer, this article finds internet consumer's participation, especially behaviorally and affectively, significantly affects electronic service perceived quality. However, personality participation, another important factor, doesn't fit our data set and has no significant impact on perceived quality.","PeriodicalId":329390,"journal":{"name":"2010 International Conference on Management and Service Science","volume":"37 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2010-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"How Customer Participation Affect Electronic Perceived Service Quality?-An Exploratory Research\",\"authors\":\"Tongqian Xu, Xuan Zhao\",\"doi\":\"10.1109/ICMSS.2010.5577086\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Employing survey method on internet consumer, this article finds internet consumer's participation, especially behaviorally and affectively, significantly affects electronic service perceived quality. However, personality participation, another important factor, doesn't fit our data set and has no significant impact on perceived quality.\",\"PeriodicalId\":329390,\"journal\":{\"name\":\"2010 International Conference on Management and Service Science\",\"volume\":\"37 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2010-09-16\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2010 International Conference on Management and Service Science\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/ICMSS.2010.5577086\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2010 International Conference on Management and Service Science","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICMSS.2010.5577086","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
How Customer Participation Affect Electronic Perceived Service Quality?-An Exploratory Research
Employing survey method on internet consumer, this article finds internet consumer's participation, especially behaviorally and affectively, significantly affects electronic service perceived quality. However, personality participation, another important factor, doesn't fit our data set and has no significant impact on perceived quality.
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