为客人提供个性化服务是提高酒店业务竞争力的一种手段

Gostinichnoe delo (Hotel Business) Pub Date : 2023-08-01 DOI:10.33920/igt-2-2308-03

A. A. Ivanov

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引用次数: 0

摘要

服务质量是酒店形象的重要组成部分。许多创建全球酒店品牌的故事都与独特服务的形成有关。本文分析了莫斯科酒店的经营经验，并提出了提高酒店服务水平的建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Individual guest service as a tool to increase competitiveness in the hotel business

The quality of service is an important component of the hotel’s image. Many stories of creating global hotel brands are connected with the formation of a unique service. The article analyzes the experience of Moscow hotels and makes recommendations for improving the level of service in them.

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Gostinichnoe delo (Hotel Business)

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