Information Technology Disaster Recovery process improvement in organization

Noteworthy research gap are being perceived on Knowledge Management (KM) in the outlook of Disaster Recovery (DR) in Information Technology (IT) organizations. Preliminary interviews with the organization implied that the organization facing two main challenges in the context of DR, namely (i) DR information hosted in various knowledge repositories, and (ii) lesson learn capturing is being done after the DR test completion and unavailability of centralized lesson learn or best practice document for quick reference. We found that organization can benefit from the inclusion of KM concept within the process improvement to support its Disaster Recovery activities. This research is an action research to improve DR process in a multinational company in Malaysia. Mixed method approach will be used as to obtain some variation in data collection which will lead to greater validity. Our aim is to fill the theoretical gap in KM for DR in IT organizations. This paper presents the result of the first stage in canonical action research which is Problem Diagnosis. The proposition of this research is that an improvised process can successfully support disaster recovery activities in IT organizations.