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Details how one interlibrary loan department is utilizing OCLC to cope with an increasing workload. Demonstrates how OCLC has consistently upgraded hardware and software to meet changing user needs and how changes in interlibrary lending (ILL) procedure using OCLC benefit staff and patrons. Looks in particular at the electronic transmission of patron requests via local systems and on a new, national (US) level in using Firstsearch software.
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