S. Rosenbaum, Sarah A. Bloomer, D. Rinehart, J. Rohn, Ken Dye, Judee Humburg, J. Nielsen, Dennis R. Wixon
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What makes strategic usability fail?: lessons learned from the field
This panel asks a group of well-known usability practitioners what is keeping us from achieving the penetration of strategic usability within organizations. Eight panelists describe the lessons they learned while attempting to make usability pervasive in different organizational environments.