这到底是谁的经历?分享经验的心理所有权和享受

A. Kovacheva, Cait Lamberton
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引用次数: 12

摘要

每天,人们都有许多共同的经历——从与同事共进午餐到与家人一起度假。尽管这种体验无处不在,但人们对消费者如何组织和管理这种体验知之甚少。在本章中,我们回顾了过去的文献以及我们自己的研究,以回答两个主要问题:(1)为什么消费者选择通过与他人共同创造体验来分享所有权,以及(2)如何由团队管理共享体验以最大化所有参与者获得的满意度?
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Whose Experience Is It, Anyway? Psychological Ownership and Enjoyment of Shared Experiences
Every day people engage in numerous shared experiences – from having lunch with colleagues to going on a vacation with family. Despite the ubiquity of such experiences, little is known about how consumers organize and manage such experiences. In this chapter, we review past literature as well as our own research to answer two main questions: (1) why do consumers choose to share ownership over an experience by co-creating it with others, and (2) how could shared experiences be managed by the group in order to maximize the satisfaction obtained for all participants?
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