Violence In The Workplace

A fundamental principle of both the Canadian Nurses Association (CNA) and the Canadian Federation of Nurses Union (CFNU) is zero tolerance of any act of violence (see CNA, 2002; CFNU, 1994). While some people think this is an unrealistic position, zero tolerance is a clear and measurable goal and provides a focus for policies and programs. CNA defines violence broadly to include verbal and emotional abuse, physical violence and sexual harassment (2002). Violent actions carry serious consequences for the health of patients, nurses and systems. Whether or not violence is directed at patients, it threatens their safety.