A new public address system for a renovated Grand Central Terminal

For all of the technical gains the commuter railroad industry has made in the past few years, it has been most negligent in the field of providing current information to its customers. For years the biggest complaint of most customers has been the lack of up to the minute information during delays and abnormal service situations. A properly designed public address system will do much to address these complaints, as long as it is integrated into a comprehensive customer information system. Here, the authors describe a project to design and install a new public address system in the newly renovated Grand Central Terminal, New York, USA.