通过品牌忠诚增加销售

Fenny Tanuwijaya, Nuno Sutrisno
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引用次数: 0

摘要

本研究旨在探讨品牌评价、信任、满意度、品牌关系、品牌影响、品牌形象、产品品质对雅加达DKI Dettol消毒沐浴皂品牌忠诚使用者的影响。本研究的人群是居住在雅加达DKI的Dettol消毒沐浴皂的顾客。采用目的抽样法,抽取146名调查对象。每个变量的评估采用李克特量表的5分。数据处理采用多元回归。本研究结果显示,信任、满意度、品牌形象、产品品质对雅加达DKI Dettol消毒沐浴皂品牌忠诚度有影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Peningkatan Penjualan melalui Brand Loyalty
This research aims to determine the effect of Brand Evaluation, Trust, Satisfaction, Brand Relationship, Brand Affect, Brand Image, and Product Quality on Brand Loyalty users of Dettol antiseptic bath soap in DKI Jakarta. The population in this study was the customers of of Dettol antiseptic bath soap, living in DKI Jakarta. The samples were 146 respondents by purposive sampling method. The Assessment of each variable used 5 points of Likert Scale.  Data processing used multiple regression. The results of this study indicate that there is an influence Trust, Satisfaction, Brand Image, and Product Quality on Brand Loyalty of Dettol antiseptic bath soap in DKI Jakarta.
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