基于IT企业服务能力的评价指标体系研究

2009 IEEE International Conference on e-Business Engineering Pub Date : 2009-10-21 DOI:10.1109/ICEBE.2009.86

Z. Fang, Lin Zhao, Zixuan Shao

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引用次数: 0

摘要

随着IBM提出SSME, SSME逐渐成为It服务研究的热点。本文通过对ITIL、CMM、服务质量和服务生产力理论的研究，提出了IT服务能力的概念，建立了IT企业服务能力评价体系并进行了分析，最后对未来的研究进行了展望。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The Research of Evaluation and Index System Based on IT Enterprise Service Capability

With SSME proposed by IBM, It gradually becomes the hot spot about the IT service research. Through to ITIL, CMM, service quality and the service productivity theory research, the article proposed the IT service capability idea, set up IT enterprise service capability evaluation system and analyze it, finally prospected the future researches.

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2009 IEEE International Conference on e-Business Engineering

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