“注意差距”——如何管理客户期望的增长

2010 6th Central and Eastern European Software Engineering Conference (CEE-SECR) Pub Date : 2010-10-01 DOI:10.1109/CEE-SECR.2010.5783167

O. Ridchenko

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引用次数: 0

摘要

在很长一段时间内与客户保持良好的关系从来都不是一件容易的事情，尤其是在远程协作的情况下。为什么在合作之初对供应商忠诚的客户在合作1或2年后就失去了忠诚度，即使所提供的服务水平保持不变?

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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“Mind the Gap” - How to Manage Growth of Customer's Expectations

Maintaining good relationships with a customer over a long period of time has never been an easy task especially in the case of remote collaboration. Why the customer that was loyal to the vendor at the beginning of their collaboration looses the loyalty after 1 or 2 years of collaboration even though the level of provided services remains the same?

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2010 6th Central and Eastern European Software Engineering Conference (CEE-SECR)

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