Operational Architecture Framework for Information Technology Solutions: Diffusion of Innovation Perspective

Evidently, information technology (IT) is increasingly a vital and pervasive instrument for any organisation's existence, competitiveness and sustainability. Despite this sheer importance, the deployment and use of IT solutions bring its own complexities, which have led to many studies. however, some of the challenges are routinises because the factors that influence them are not empirically known. A qualitative study was conducted, two cases where studied, from the private and public sectors. Semi-structured interviews were employed as a guide to collect data from the two cases. The data was interpretively analysed using a socio-technical theory, the five stages of innovation-decision process from the perspectives of diffusion of innovations. An operational architecture is proposed to assist business and IT practitioners to operationalise IT strategies in institutions.