人力资源对IT服务管理的影响

Proceedings of the ITI 2013 35th International Conference on Information Technology Interfaces Pub Date : 2013-06-24 DOI:10.2498/iti.2013.0561

Jan Ministr

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引用次数: 4

摘要

人力资源的最佳利用有助于实现IT部门和整个公司的目标。IT部门的组织结构应基于IT服务生命周期进行设计。IT人员应该在其生命周期的所有阶段支持IT服务。本文在采用和实现IT Infrastructure Library中描述的原则的基础上，重点研究描述IT部门组织结构转换的方法。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The influence of human resources on the IT service management

Optimal utilization of human resources contributes to achievement of the aims of IT department and also of the entire company. Organizational Structure of IT department should be designed on the base of IT Service Lifecycle. IT personnel should support the IT Services in all stages of their Lifecycles. The paper is focused on the method describing transformation of the organization structure of IT department on the base of adopting and implementing the principles which are described in the IT Infrastructure Library.

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Proceedings of the ITI 2013 35th International Conference on Information Technology Interfaces

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