高度数字化网络平台中智能推荐功能对用户行为的影响研究

Yurui Huang, Xixi Wang
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引用次数: 2

摘要

新技术创新的增长带来了一个高度数字化的电子商务世界,它正在重新定义消费者的购买体验。本研究研究了中国最大电商平台淘宝网的AI推荐特性,分析了推荐效果与冲动消费、平台客户口碑、消费者自律3个因素之间的关系。本文采用实证方法对调查问卷收集的数据进行分析和处理。结果表明,消费者对智能推荐功能的偏好对其冲动消费有显著的正向影响,而冲动消费对平台声誉有显著的负向影响,冲动消费对重用功能有显著的负向影响。这些发现为电子商务行业新技术的应用及其对消费者行为的影响提供了新的视角。同时,建议未来的研究可以从不同国家和地区在文化差异下使用新技术的应用和效果,以及线上和线下营销方式对消费者行为影响的差异等角度进行。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Research on the Influence of Intelligent Recommendation Function on User Behavior in Highly Digitized Network Platforms
The growth of new technological innovations has given rise to a highly digitized E-commerce world, which is redefining the consumer purchase experience. The research studied the AI Recommendation feature of the biggest Chinese E-commerce platform taobao.com, analyzed the relation of recommendation effect with 3 factors, impulse consumption, platform word of mouth according to customers, and consumers' self-discipline. In this paper, the data collected by the questionnaire are analyzed and processed by empirical method. The results show that consumers' favor for intelligent recommendation function has a significant positive impact on their impulsive consumption, while impulsive consumption has a significant negative impact on the platform reputation, and impulsive consumption has a significant negative impact on the reuse function. These findings provide a new perspective for the application of new technology in E-commerce industry and the impact on consumer behavior. At the same time, it suggests that future research can be carried out from the perspective of the application and effect of new technology used in different countries and regions under cultural differences, and differences between impacts of online and offline marketing methods on consumer behavior.
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