管理服务创新:需要选择性而不是最佳实践

ERPN: Strategy (Topic) Pub Date : 2006-07-01 DOI:10.1111/j.1468-005X.2006.00169.x

J. Tidd, F. Hull

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引用次数: 53

摘要

在本文中，我们对比了基于环境条件的最佳实践和配置的概念。该分析基于我们对38家英国和70家美国服务公司的研究。确定了四种系统配置，结果为更新服务的类型提供了机会，并建议实践和性能是多维的。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Managing Service Innovation: The Need for Selectivity Rather than Best Practice

In this paper we contrast the notions of best practice and configurations contingent on environmental conditions. The analysis draws upon our study of 38 UK and 70 US service firms. Four system configurations are identified, and the results provide an opportunity for updating the typologies of services, and suggest that practices and performance are multi-dimensional.

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ERPN: Strategy (Topic)

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