The Leadership Style of the Head of the Health Center and Its Effect on the Quality of Patient Service

This study aims to determine the influence of the leadership style of the head of the public health center on the quality of patient care at the public health center, Baubau City. This study uses a quantitative research design, in which the data collected from each variable dimension in the form of numbers and then processed statistically so that it can produce conclusions that are statistically recognized. The population of this study were patients who had received a treatment at the Baubau City Health Center and officers who worked at the health center which were mapped in 17 health centers areas in Baubau City. Research data were analyzed using 2 types of analysis, namely univariate analysis to see the frequency distribution of each variable dimension, and bivariate analysis to see the relationship between the independent variable and the dependent variable. The results showed that the leadership style of the head of the public health center in Baubau City can foster morale in serving patients, with an average score of 3.1 or categorized as good. The quality of patient service at the Baubau City Health Center shows that it has been carried out according to the procedure, with an average score of 3.6 or categorized as good. The conclusion of this study shows that the leadership style of the head of the community health center has a positive and significant effect on the quality of patient care at the public health center in Baubau City by 91.8%.