An IoT-Based Framework to Support Decision Making Process Using Quality Function Deployment

This paper proposes a framework to incorporate a smart module into a refrigerator capable to collect product data from the items kept inside for refrigeration. This data is collected with the help of smart devices to provide an interface for the users to input product feature rating or innovative requirements to the company involved in making the product. The customer input travel to a QFD interface that uses modern algorithms to act as a dynamic deployment platform to support the decision-makers to initiate the product improvement activities. This framework can be implemented in smart refrigerators to help the customers understand the product underuse, compare the one they are consuming or using with similar other products, recommend product improvement features and get in touch with the company to continuously push the feedback. The companies could make use of this platform to customize their product to suit customers of diverse nature, tackle regional competitions, and always stay flexible to make necessary product improvement that meets the customer needs.