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引用次数: 0
摘要
承诺对于保持和维持组织内部的诚信至关重要,特别是在公共组织中。除了保持诚信之外,承诺在组织变革中也是非常需要的。有情感承诺的人自愿加入组织,如果他们觉得对组织有好处,他们会支持所做的改变。这项定量研究使用了通过在线调查设施收集的原始数据。数据采集采用方便抽样的非概率抽样技术。样本涉及255名在职的海关总署雇员,他们的工作地点遍布印度尼西亚各地。采用JASP v 0.16软件,采用简单回归技术和结构方程模型(SEM)对所得数据进行处理。研究结果支持了最初的假设,即情绪智力对员工的情感承诺有积极影响。此外,本研究的结果支持了第二个假设,即公共服务动机在情绪智力对情感承诺的影响中起中介作用。
The Effect of Emotional Intelligence on Public Sector Employee’s Affective Commitment
Commitment is vital in keeping and maintaining integrity within the organization, especially in public organizations. In addition to maintaining integrity, commitment is much needed in organizational change. People with affective commitment who join the organization of their own volition will support the changes made if they feel they are good for the organization. This quantitative study used primary data collected with an online survey facility. The data collection used the non-probability sampling technique of convenience sampling. The sample involved 255 active Directorate General of Customs and Excise employees with work locations across various parts of Indonesia. The data obtained were processed with JASP v 0.16 application with simple regression techniques and Structural Equation Modeling (SEM). The study’s results support the initial hypothesis that emotional intelligence positively affects employees’ affective commitment. In addition, the study’s results support the second hypothesis that public service motivation mediates the effect of emotional intelligence on affective commitment.