Chatbot for Peer Support Realization based on Mutual Care

In this paper we build a chatbot as part of a stress management framework that aims to help professionals in the health care sector manage their occupational stress. Our framework employs chatbots and robots to conduct conversations with individuals in order to derive a measure of their stress using a Sense of Coherence (SOC) model and then provide support depending on the calculated SOC value. Our framework can deliver different types of support to individuals, in this paper we present the care-receiving support type which is based on helper theory. Experiments are carried out with a smartphone based chatbot which is developed using the LINE chatbot platform, allowing our chatbot to be accessed easily by either Android or Apple devices.